frequently asked questions
FAQ page
Before you contact one of our specialists, maybe your question is already in the list below. Feel free to contact us if your question is not in the FAQ!
Here you find answers to questions about:
- Support
- Spare parts
- Service and maintenance
- Manuals
Feel free to contact us if your question is not in the FAQ!
Contact us via service@seedprocessing.nl.
You can reach Seed Processing Holland on workdays between 07:00 AM – 06:00 PM CET on + 31 228 784 130
After putting in a service request by webform or email we respond
- within 5 workdays for support or maintenance on a machine (still running, but not working 100%)
- within 10 workdays for spare parts.
- Serial number and model code of your machine. Both are on the “CE sticker” on the machine.
- Please provide a description of the disturbance.
- For example, my thresher does not start. The disturbance lamp on the switch box is on. The touch screen alarm page shown the following disturbances …
- Use the serial number and short disturbance description in the subjectline of your email.
- Photographs or short films of the problem(s). Add a photo of the problem and/or touch screen page(s)
- If you have a Remote Service Unit for remote access to your machine(s). Connect it to the machine and to the internet by WAN/ WIFI/ 4G.
In Europe our service engineers can visit you.
For “Emergencies” and “normal” service/maintenance we schedule a visit.
We can remotely access machines with a PLC/ Touch screen using remote access hard- and software
In the Americas our service engineers can visit you.
For “Emergencies” and “normal” service/maintenance we schedule a visit.
We can remotely access machines with a PLC/ Touch screen using remote access hard- and software
In Asia our service engineers can visit you.
For “Emergencies” and “normal” service/maintenance we schedule a visit.
We can remotely access machines with a PLC/ Touch screen using remote access hard- and software
For certain regions/countries we have local partners to support you. Please refer to https://www.seedprocessing.com/nl/neem-contact-op-met/international-partners/
- We answer your questions by email
- We answer your questions by telephone on workdays between 07:00 AM – 06:00 PM CET
- We can remotely access machines with a PLC/ Touch screen using remote access hard- and software
- The Remote Service Unit is a device that allows Seed Processing Holland access to your machine via the internet using WAN/ WIFI/ 4G. This only works with machines that have a PLC/Touch screen.
- We sell a Remote Service Unit that you can use for multiple machines.
- This is a cheaper option than an integrated unit but requires you to manually connect to the machine to the unit.
- Once connected we can access, with your permission, your machine 24/7 without you being present
- We can integrate a Remote Service Unit in your machine.
- When integrated and connected to the internet we can access, with your permission, your machine 24/7 without you being present.
- This allows us to act quicker when our time zones are far apart.
- When connected to your machine and the internet, the Remote Service Unit provides a secure VPN connection between Seed Processing Holland and your machines PLC/Touch screen.
- This allows our staff to view and operate your machine to solve the disturbance.
- WAN connection which allows an internet connection.
- WIFI connection which allows an internet connection.
- A 4G sim card in the Remote Service Unit allow internet access using a mobile connection.
- Contact us via service@seedprocessing.nl.
- To help you as quickly and efficiently as possible please provide us with:
- Serial number and model code of your machine. Both are on the “CE sticker” on the machine.
- A detailed description of the part(s) needed.
- Check if a spare part list in present in your user manual.
- Photographs of the part(s) and location in the machine.
- Machine parts wear out by use or simply by getting older.
- A machine always fails when you need it the most.
- Without spare parts onsite, down time quicky expands, especially with today’s delivery times from suppliers.
- We suggest keeping a selection of critical spare parts at your site to minimize down time. We can supply you with a list of critical spare parts and make a quotation for the parts you want.
- A service contract is not a necessity, but preventive service of your machine helps
- keeping your seeds of top quality
- extends the life of the machine
- prevents/ reduces down time due to disturbances.
- We provide tailor made service contracts for your machine(s) and installation(s).
- These contracts can contain preventive planned maintenance, disturbance solving (on site and/or remote), spare parts….
- The costs of service depend on many factors like the complexity of the machine(s), the interval of service visits and the runtime of the machine(s).
- Contact us via service@seedprocessing.nl for a quotation.
- General maintenance and problem solving is described in the User Manual supplied with the machine but replacing/ maintaining certain parts require specialist knowledge.
- Machines, like dryers, containing refrigerants require certified personnel for maintenance.
- We can supply service ourselves or by one of our local partners, but your own service personnel and/or local partners may also be able to solve the issues.
- On request we can supply support for your own service personnel and/or local partners. Costs may be charged for that support.
- General installation is described in the User Manual supplied with the machine, but certain machines and larger installations require specialist knowledge.
- Installations containing refrigerants require certified personnel for installation.
- We can supply service ourselves or by one of our local partners. We can also collaborate with your own service personnel and/or local partners.
- Contact your Sales account manager to discuss the options when ordering your machine or installation.
- In general, the User Manual is placed in the central switchbox of the machine.
- If missing, send an email to service@seedprocessing.nl with subject: Please send User manual with serial number (fill in the serial number of your machine, you can find it on the CE sticker of the switch box)
In general, we supply a one-year warranty on your machine. If agreed differently (extended warranty or special installations) this can be longer. That warranty period is mentioned in the order confirmation.
- Serial number and model code of your machine. Both are on the “CE sticker” on the machine.
- Please provide a description of the disturbance.
- For example, my thresher does not start. The disturbance lamp on the switch box is on. The touch screen alarm page shown the following disturbances …
- Use the serial number and short disturbance description in the subjectline of your email.
- Photographs or short films of the problem(s). Add a photo of the problem and/or touch screen page(s)
- If you have a Remote Service Unit for remote access to your machine(s). Connect it to the machine and to the internet by WAN/ WIFI/ 4G.
In Europe our service engineers can visit you.
For “Emergencies” and “normal” service/maintenance we schedule a visit.
We can remotely access machines with a PLC/ Touch screen using remote access hard- and software
In the Americas our service engineers can visit you.
For “Emergencies” and “normal” service/maintenance we schedule a visit.
We can remotely access machines with a PLC/ Touch screen using remote access hard- and software
In Asia our service engineers can visit you.
For “Emergencies” and “normal” service/maintenance we schedule a visit.
We can remotely access machines with a PLC/ Touch screen using remote access hard- and software
For certain regions/countries we have local partners to support you. Please refer to https://www.seedprocessing.com/nl/neem-contact-op-met/international-partners/
- We answer your questions by email
- We answer your questions by telephone on workdays between 07:00 AM – 06:00 PM CET
- We can remotely access machines with a PLC/ Touch screen using remote access hard- and software
- The Remote Service Unit is a device that allows Seed Processing Holland access to your machine via the internet using WAN/ WIFI/ 4G. This only works with machines that have a PLC/Touch screen.
- We sell a Remote Service Unit that you can use for multiple machines.
- This is a cheaper option than an integrated unit but requires you to manually connect to the machine to the unit.
- Once connected we can access, with your permission, your machine 24/7 without you being present
- We can integrate a Remote Service Unit in your machine.
- When integrated and connected to the internet we can access, with your permission, your machine 24/7 without you being present.
- This allows us to act quicker when our time zones are far apart.
- When connected to your machine and the internet, the Remote Service Unit provides a secure VPN connection between Seed Processing Holland and your machines PLC/Touch screen.
- This allows our staff to view and operate your machine to solve the disturbance.
- WAN connection which allows an internet connection.
- WIFI connection which allows an internet connection.
- A 4G sim card in the Remote Service Unit allow internet access using a mobile connection.
- Contact us via service@seedprocessing.nl.
- To help you as quickly and efficiently as possible please provide us with:
- Serial number and model code of your machine. Both are on the “CE sticker” on the machine.
- A detailed description of the part(s) needed.
- Check if a spare part list in present in your user manual.
- Photographs of the part(s) and location in the machine.
- Machine parts wear out by use or simply by getting older.
- A machine always fails when you need it the most.
- Without spare parts onsite, down time quicky expands, especially with today’s delivery times from suppliers.
- We suggest keeping a selection of critical spare parts at your site to minimize down time. We can supply you with a list of critical spare parts and make a quotation for the parts you want.
- A service contract is not a necessity, but preventive service of your machine helps
- keeping your seeds of top quality
- extends the life of the machine
- prevents/ reduces down time due to disturbances.
- We provide tailor made service contracts for your machine(s) and installation(s).
- These contracts can contain preventive planned maintenance, disturbance solving (on site and/or remote), spare parts….
- The costs of service depend on many factors like the complexity of the machine(s), the interval of service visits and the runtime of the machine(s).
- Contact us via service@seedprocessing.nl for a quotation.
- General maintenance and problem solving is described in the User Manual supplied with the machine but replacing/ maintaining certain parts require specialist knowledge.
- Machines, like dryers, containing refrigerants require certified personnel for maintenance.
- We can supply service ourselves or by one of our local partners, but your own service personnel and/or local partners may also be able to solve the issues.
- On request we can supply support for your own service personnel and/or local partners. Costs may be charged for that support.
- General installation is described in the User Manual supplied with the machine, but certain machines and larger installations require specialist knowledge.
- Installations containing refrigerants require certified personnel for installation.
- We can supply service ourselves or by one of our local partners. We can also collaborate with your own service personnel and/or local partners.
- Contact your Sales account manager to discuss the options when ordering your machine or installation.
- In general, the User Manual is placed in the central switchbox of the machine.
- If missing, send an email to service@seedprocessing.nl with subject: Please send User manual with serial number (fill in the serial number of your machine, you can find it on the CE sticker of the switch box)
In general, we supply a one-year warranty on your machine. If agreed differently (extended warranty or special installations) this can be longer. That warranty period is mentioned in the order confirmation.
